Sony Online Entertainment’s highly anticipated debut into the MMO zombie survival genre got off to a poor start last week following poor server stability and questionable PR decisions in the wake of its early access steam launch. H1Z1’s launch was typical of the MMO genre, as was the response from the wider community. The initial server problems caused many players to express their frustration but things worsened for SOE when players discovered weapons could be found in premium-based airdrops. John Smedley, President of SOE, took to Reddit to explain the decisions behind the airdrop mechanic, as well as the plans to tweak and change its current purpose.
Despite the quick response many players felt they were misled in the build up to release, with many demanding refunds. Those seeking refunds are now able to do so but the opportunity will expire later today:
Please note that this is going through us, not Steam. Which means it’s a little more work so please be patient with the actual refund (it may take a day or two).John Smedley, President, Sony Online Entertainment
Today saw another post from Smedley, this time detailing the changes expected to arrive with today’s patch. Included in the patch will be improvements to the server browser, better frame rates, floating arrow fix and adjustments to shelter doors.